How AI Can Deliver a Better 3PL Customer Service Experience
Third-party logistics (3PL) organizations are facing a more challenging operating environment.
The sheer number of orders is increasing rapidly — and more of them consist of small quantities that threaten to overwhelm information processing systems. Customers want dependable delivery at a time when an increasingly mobile workforce is changing jobs and knowledgeable replacements are scarce on the ground, not to mention the growing incidence of weather events that create transport nightmares and delay deliveries.
How can your own organization cope with these changes while ensuring the satisfaction of a more demanding customer pool? The answer lies in teaming up with AI-driven software providers.
Our new white paper answers the following questions about AI’s role in supercharging your own 3PL operations:
- Safety: How can AI-powered sensor systems preclude costly accidents, reducing the incidence of worker injury that can delay customer deliveries?
- Optimal slotting: How can AI-based warehouse management software boost the efficiency of product movement, from arrival at the receiving dock to transport to bin and rack, to eventual inclusion in a customer’s order?
- Employee training: How can AI get new workers up to speed quickly, reducing wasted steps so inventory moves quickly and accurately through the warehouse?
- Staff acceptance: What is AI’s primary people-centered advantage that can transform personnel into enthusiastic boosters of the new technology?
AI is not a miracle worker, and the technology is still developing. Our white paper also explains the critical need for human expertise in spotting and ameliorating AI decisions that can harm operations.
Download your copy of this white paper today to start ironing out the wrinkles in your own 3PL operation.
