Connected Healthcare Consumer Report

Healthcare and life sciences are undergoing unprecedented transformation. As the world becomes more digitized, consumer power is growing, and expectations are changing for providers, insurers, and pharmaceutical and medical device companies.

Salesforce Research surveyed nearly 6,000 consumers worldwide on their experiences with providers, insurers, and pharmaceutical and medical device companies. The double-blind survey, conducted from July 23 to August 15, 2019, garnered results from 5,984 respondents, spanning three generations of healthcare consumers, across North America, Latin America, Europe, and the Asia Pacific regions. Find out about consumers’ expectations and how to reap the full potential of the technologies emerging in the healthcare and life sciences sectors to provide more connected customer experiences.

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